tebicom SA

The name Tebicom symbolizes information technologies and communications (ICT).

tebi is one of the new prefixes standardized by the IEC in 1998 for binary multiples used in information technologies (IT): Tebi or Ti it is 2⁴⁰ or 1'099'511'627'776, it is the equivalent of Tera (10¹²) into decimal.

com affirms by an obvious manner convergence and integration of telecommunications and technologies of the Internet to the IT world, then the letter C supplements the acronym: ICT.

Mission

tebicom SA is based on the strong conviction that many French Swiss companies must be released from the constraints of their information system and of communication (ICT), in order to be able to concentrate on their core business. For this purpose tebicom SA provides specific solutions by delighting the stakeholders with ethic.

Basic services

The services we provide to our customers allow to set up and to maintain IT infrastructures. The infrastructures we install or maintain are constituted of the following basic solutions:

• Networking of PC and servers, centralized printing;
• Virtual servers (VMware); 
• Terminal servers (Citrix);
• Centralized backup systems;
• Access to Internet;
• Email and shared agenda;
• Wireless LAN (Wi-Fi);
• Telephony systems with PBX;
• Remote access to the data and applications of the company by the Internet, using a secured portal;
• Remote access to email and shared agenda of the company (groupware), by a PDA / SmartPhone (remotely synchronized).

These last points related to mobility are more and more asked by our customers. They allow a great flexibility of access the systems of the company, during travels or from the house for example.

Productivity

The Swiss companies outsourced more and more their IT department.

ICT have been for several years the main catalyst of the productivity and the economic growth in Switzerland and in the world. The success of their implementation requires the participation of professionals ICT who understand the particular activities of each customer, so that ICT fulfills really the role of a value creator.

tebicom SA provides a coherent composition of products and services in order to increase the capacity of the customers to create their own economic value, by allowing them to concentrate on their core business. The profitability of our customers is our goal. Our innovation process is not directed in standardization of products, but in initiatives with our key customers in order to develop specific solutions jointly.

Our strategy puts the customer at the heart of the company. One such relation requires the analysis of the economic aspects of the customer, comprehension of what influences its profitability, and of the human relationships which lead to a solid and durable partnership. Our resources, their culture, theirs competences and their experiments are the key elements that will allow us to support this strategy.

Quality

The quality of the products and the productivity of our customers depend on the quality of their ICT. ICT is a job done using a code of practice by professionals like tebicom SA.

Certifications of quality like "ISO 9001" are needed by many companies and especially industries Swiss. Because the processes of a company are deeply related to information computing, their ICT infrastructures would also fulfill with one quality standard such as ITIL or COBIT. For this purpose it is necessary to bring in the ICT field a know-how and tested methods such that those used in the industry or electricity industries by example.

tebicom SA control its processes by using the best practices of the market, in particular on the level of quality (ISO 9001, ITIL) and on the information security (ISO 17799), which allows us to ensure the quality of our customers ICT infrastructures.

All our services are provided with Quality Warranty: if the customer did not obtain the promised quality, the service is not charged.

Security

The information security is not only one constraint, it is a duty.

Solutions installed by tebicom SA are always designed with the objectives "quality" and "security". Dedicated security products such as firewall, antivirus, VPN and backup system form integral part of our offer. This offer include specific services of audit and security policy.

Basically all our services are envisaged with a signed convention of confidentiality and security.

Availability

The concept of 'just-in-time' is present everywhere. Information systems are requested without interruption, day and night. Only a few companies can function a long time without email, not being able to print, or without data processing... The customers do not wait, competition takes care!

tebicom SA provide services of support, help desk and maintenance 24 hours a day, 7 days per week, with an guaranteed reaction time. In option an access allowing remote control in full security is also proposed.

tebicom SA is a SMB serving SMB and bigger companies, our availability and our "proximity" made the reputation of our collaborators who are first and foremost at the service of our customers.

Integration and convergence

ICT infrastructures involve various technologies: data processing, telephony, Internet, network. They require the combination of hardware, software, services, operators, ISP. Is the coherence of these infrastructures assured? Is the compatibility of the various elements tested? Does a real synergy exist between them?

tebicom SA acts as single interlocutor and provides complete solutions, adapted to specific needs for each customer. These solutions are integrated in one unified ICT concept joining together IT, networks, telephony, Internet and security.

tebicom SA is involved from the very beginning of the project, since the needs analysis until maintenance of the infrastructure and the support to the users. tebicom SA carry out the installation and the integration of the infrastructures as well as the management of the project end-to-end.

The project management is a key element in the success of one project. The knowledge of the starting point, the synthesis of the various needs, and the coordination between the multiple stakeholders are necessary elements for the success of the project. The project manager is responsible and will aim to guarantee the deadlines, the costs and the performances initially envisaged.

Solutions

Every company have specific needs, from outsourcing of the IT infrastructures exploitation up to security analysis by an audit like social engineering. That is for this reason tebicom SA have adapted his services on different solutions.

Since our creation, we propose a solution of services especially intended for SMB. Thanks to our experiment and to our competences, we offer other solutions for all the companies, whatever their sizes:

• PME (SMB)
• Security
• Mobility
• Business to IT  

Services

We are implicated with our customers as complement of their ICT team, as a specialist. tebicom SA also can act as an outsourcer for a part or the integrality of the customer ICT operations.

Our services are provided in various forms:

• tebisupport : outsourcing of the ICT operations, from 1 day per month to several days per week (operations and support outsourcing).
• tebiservice : fixed price services to deduct. The services are paid in advance with a guarantee of availability, the assistance are carried out at the request of the customer only.
• tebisystem : gathers the various personalized solutions which we provide. These services are given generally within the framework of a project.

Company

tebicom SA is a limited share corporation with a CHF 220' 000 capital carried out by very complementary associates:

• Studies: MSc engineers, MBA, marketing, sale, management, human resources.
• Know-how: integrators, engineering companies, SMB, large companies. From 8 to 32 years of professional experiences per person.
• ICT services: installation, maintenance and support, project management, consulting, training.

Our resources, their culture, their competences and their skills are the key elements which enable us to support our strategy of symbiosis with the customer and to create our competition advantage.

Disclaimer: This is a translation of the original french page. It is provided for general information only and should not be regarded as complete nor accurate.